| |
sessions for such contingencies should be con-
ducted during slack hours.
In the event of power failure or if the backup
in electronic cash register systems fails, make
every effort to process patrons who are in the
store. Patrons will be informed that their orders
can be processed but that the procedure will take
longer than usual. If patrons choose to leave
rather than wait for check-out, they will be
advised that commissary personnel will return
their selections to stock.
Cash Register Operations
If your store has more than one register, assign
your cash register operators to specific registers.
In other words, do not allow your register
operators to select their own registers. When your
store has more than one register, do not assign
the same person to the same register on con-
secutive days.
As a supervisor, you will be the person to issue
keys to the register operators. Each register
operator should be issued a key to the locking
mechanism of the register to which the operator
is assigned. Register operators should not be
issued any keys that would give them access to
the detail tape in the register or the terminal.
Operators should also not be issued keys that read
the register. In fact, register operators should
never have access to the supervisory key, the
reading keys, or the readings themselves.
Once an operator is assigned to a register, the
operator should make certain that the register is
equipped with enough detail tape and throw
receipt paper at all times. The operator should also
check to see if the ink is producing legible tapes.
The operator should give an accurate receipt to
each patron who makes a purchase. it is the
responsibility of the cash register operator to
replace throw receipt paper. It is the responsibility
of the supervisor to replace detail tape.
There are several precautions cash register
operators should follow in all cash register trans-
actions. So that all transactions can be observed,
cash register windows should not be obstructed.
Instruct all operators to check the bottom of each
patrons shopping cart to make sure all merchan-
dise has been placed on the check-out counter.
When accepting payment from a patron, the
operator should not place the cash in the drawer
until after change has been made and given to the
patron. The operator should then close the cash
drawer until the the next transaction begins.
Whenever the check-out supervisor must
operate a cash register, the supervisory functions
of that person must be passed on to the next
higher level of management. The retail manager,
for example, may take over the supervisors
duties, such as reading the supervisors register,
approving voids, and carrying out other regular
supervisory responsibilities.
OVERRINGS AND UNDERRINGS. An
overring or underring is an error that occurs when
the wrong price of an item is entered into the cash
register. The method of correcting these errors will
vary according to the type of cash register installed
in your store. At commissaries with electro-
mechanical registers, the operator can correct the
error by entering in the same department and the
difference between the correct price and the
amount that was rung in error. Next, the operator
should advise the patron of the error and should
mark the throw receipt to indicate the error. When
an item is overrung, the register operator should
prepare an Overring/Refund Voucher, NAVSUP
972, and should fill in the appropriate boxes. The
voucher should be signed by the register operator
and approved by the supervisor at the time of the
overring. At stores with electronic registers, a
Credit Record, CS 5, or a supervisory key should
be used to control overrings and underrings. On
the cash register, the key is usually labeled Error
Correct. For all voids of $2 or more, the operator
should cite the reason for the action and should
get the void approved by the supervisor at the time
the void is made.
Each day you should inform each register
operator the amount that he or she was either over
or short. To document these facts, you should use
the Daily Register Operator Record (CS 1) to
maintain a record of each cash register operators
performance. For stores with electromechanical
registers, the columns designed for use with elec-
tronic registers, such as rings per minute and audit
action, should be left blank. As a supervisor, you
should submit each cash register operators record
to the commissary officer along with the Daily
Cash Report and Sales Distribution Summary
(CS 11) for review and appropriate action.
At commissaries with electronic cash registers,
it is also the supervisors responsibility to main-
tain the Price Look-Up (PLU) to track the price
of high-volume or difficult-to-price items. In the
PLU, the supervisor can find the price of a
designated item. The price entered in the PLU is
based upon official price lists received from the
regional office or the approved price provided in
8-22
|