Chapter 1 Introduction

• Important Sources of Information for the Senior Ship's Serviceman
• The Scope of this Rate Training Manual
• The Scope of this Rate Training Manual -Continued

Chapter 2 Navy Supply System

• Ownership and Distribution
• Navy Supply System
• Procurement of Materials
• Navy Retail Offices
• Navy Supply Centers and Naval Supply Depots
• Mobile Logistics Support Force
• Ship's Stores Division
• How NAVRESSO Assists Ship's Stores Afloat
• Fleet Accounting and Disbursing Centers
• Personnel Support Activity Detachments -Continued

Chapter 3 Management

• Organization Planning
• Functional Chart
• Functional Organization Chart for a Ships Store Division of an AD
• Designing a Layout Analysis Chart
• Layout of a Retail Self-Service Activity
• "Before" and "After" Layout Charts for a Laundry Operation
• Preparing a Flow Process Chart
• Flow Process Chart Showing Present Method
• Flow Process Chart Showing Proposed Revised Method
• Establishing Work Schedules
• Sample Laundry Schedule
• Sample Laundry Instructions
• Barbershop Schedule and Appointments
• Assignment of Duties
• Training Your Staff
• Your Ability as a Supervisor
• Maintaining a Suitable Span of Control
• Administration
• Principles of Letter Writing
• Files and Records
• Procedural Instructions
• Maintenance and Material Management
• Weekly Schedule
• Inspections and Audits
• Customer Services
• Chart of Claims Adjustment Values
• Claim for Loss of or Damage to Personal Clothing
• Procedures for Handling Claims

Chapter 4 Procurement

• Foreign Merchandise for Stock
• Foreign Merchandise for Special Orders
• Stock Control
• Authorized Inventory and Increases
• Inventory Control Record for Ship's Store Stock
• Inventory Control Record for Standard Navy Clothing
• Inventory Control for Ship's Store Stock
• Inventory Control for Ship's Store Stock -Continued
• Inventory Control Record for Standard Navy Clothing Stock -Continued
• Stock Record Review and Maintenance
• Auditing the Stock Record
• Stocking the Ship's Store
• Ship's Deployment
• Merchandise Procurement Resources and Methods
• Ship's Store Afloat Catalog
• Purchases
• Simplified Requisition and Purchase Procedure
• Auditing Procurement Records
• Auditing a Procurement Document
• Requisition Log
• Procurement of Equipment and Operating Supplies
• Purchase Order Log
• Stock Tally
• Requisition / Receipt Invoice Log
• Procurement on Ship's Without Supply Corps Officers -Continued

Chapter 5 Receipts and Expenditures

• Receipts On Board Ship
• Short, Excess, or Damaged Shipments
• Receipts of Shipments Without Invoices
• Posting
• Fast Pay Procedures
• Breakouts
• Expenditures
• Issues
• Navy Stock Fund
• Ship's Store Profits (Own Ship)
• Price Changes
• Price Adjustments for Standard Navy Clothing
• Claims for Reimbursment for Personal Property
• Exchange of Merchandise for a Credit Memorandum
• Cash Refund
• Return of Merchandise to Vendor for a Cash Refund
• Auditing Expenditures
• Auditing a Survey
• Audditing a Transfer
• Auditing an Issue
• Price Change
• Auditing a Price Change
• Transfers
• Sales to Navy Exchange

Chapter 6 Ship's Store Operations

• Visual Merchandising
• Principles
• Modernization
• Accessories
• An Effective Selling Sign
• Hours of Operation
• Cash  Handling
• Cash  Handling -Continued
• Tax-Free  Tobacco  Products
• Documentation for a Bulk Sale
• Security for Ships Store Spaces
• Sanitation
• Ship's Store Officer's Cashbook.
• Transfer of Funds to the Disbursing Officer
• Certification  Statement
• Statement of Disposition of Cash Sales and Funds Carried Forward
• Vending Machine Supervision
• Cup-type  Drink  Vending  Machine
• Vending Machine Cost Control (Cup-type Drinks)
• Vending Machine Cost Control (Can-type Drinks)
• Can-type  Drink  Vending  Machines
• Electronic Amusement Machines
• Fountain or Snack Bar Supervision
• Fountain  Cost  Control  (Front)
• Fountain Cost Control (Back)
• Sanitation
• Safety Precautions

Chapter 7 Records and Returns

• Recreation Fund
• Preparation for Inventory
• Supervision of Procedures
• Verification  of  Stock  Records
• Auditing Techniques
• Closeout of Stock Record Cards
• Ships Store Afloat Financial Control Record
• Closeout of the Ship's Store Afloat Financial Control Record
• Journal of Receipts
• Closeout of the Journal of Receipts
• Journal of Expenditures -Continued
• Closeout of the Journal of Expenditures
• Auditing Returns
• Preparation of the Ship's Store Balance Sheet and Profit and Loss StatementSeparate and Combined Responsibility (Front)
• Preparation of the Ship's Store Balance Sheet and Profit and Loss StatementSeparate and Combined Responsibility (Back)
• Profit and Loss Statement (Receipts  Section)
• Profit  Computations
• Procedures for Ships Store Returns
• Procedures for Ships Store ReturnsContinued
• Procedures for Ships Store ReturnsContinued
• Procedures  for  Ships  Store  ReturnsContinued
• Procedures  for  Ships  Store  ReturnsContinued
• Make Up of Original (Forwarding) and Retained Returns
• Forwarding Late Documents
• Forwarding a Copy of the Returns for the Navy Supply Corps School
• Operation Expenses
• Leased Amusement Machines
• External Analysis
• Operational Objectives
• Ships  Store  Afloat  Operational  Analysis
• Ships Without Supply Corps Officers
• Closeout of the Cashbook
• Preparation of the Financial Control Record

Chapter 8 Commissaries

• Senior Enlisted Assignments and Responsibilities
• Management of Funds
• Management of Stocks
• Stock  Item  Review  List
• Stock  Item  Review  ListContinued
• Stock  Item  Review  List - Continued
• Stock  Item  Review  ListContinued
• Stock  Item  Review  ListContinued
• Stock Control Systems
• Special Stock Items and Legal Restrictions
• Sample  Merchandise
• Procurement Methods
• Warehouse and Distribution Centers
• Automated Commissary System (ACS) for Daily Deliveries
• Inventory
• Fornt End Procedures
• Produce Sales Department (S-4)
• Pass Desk and Identification Checks
• Check-out Procedures
• Scheduling of Checkout Personnel
• Cash Register Operations
• Safeguarding the Funds at Check-out
• Thefts from the Cash Register
• Preventive Measures -Continued
• Transfer and Collections of Funds
• Summary

Chapter 9 Retail Operation Maangement (ROM) System

• Personnel Who Will Be Involved in ROM

Appendix I Definitions of Ship's Store Terms

• Definitions of Ship's Store Terms -Continued
• Definitions of Ship's Store Terms -Continued
• Definitions of Ship's Store Terms -Continued
• Definitions of Ship's Store Terms -Continued

Appendix II Suggested Supply Management Inspection Check-off List

• Suggested Supply Management Inspection Check-off List -Continued
• Suggested Supply Management Inspection Check-off List -Continued
• Suggested Supply Management Inspection Check-off List -Continued
• Suggested Supply Management Inspection Check-off List -Continued
• Suggested Supply Management Inspection Check-off List -Continued
• Suggested Supply Management Inspection Check-off List -Continued

Standards of Conduct

• Policy -Continued
• Policy -Continued
• Policy -Continued
• Policy -Continued
• Policy -Continued
• Policy -Continued
• Policy -Continued
• Policy -Continued
• Policy -Continued

Appendix III Ship's Store Operation

• Merchandise
• Appliances
• Uniforms and Uniform Accesories
• Snack Bar
• Barbershop
• Laundry and Dry Cleaning
• Tailor Shop

Appendix IV Document Distribution

• Document Distribution -Continued
• Distribution of NAVSUP Form 937 as a Breakout Document
• Document Distribution -Continued
• Document Distribution -Continued
• Document Distribution -Continued
• Distribution of DD Form 1149 as a Requisition and Reciept Document
• Distribution of DD Form 1149 as a Transfer Invoice
• Document Distribution -Continued
• Document Distribution -Continued
• Distribution of DD Form 1155 for U.S. Merchandise. (Fast Pay Procedures Apply)
• Distribution of DD Form 1155 for U.S. Merchandise. (Fast Pay Procedures Do Not Apply)
• Distribution of DD Form 1155 for Foreign Merchandise. (Fast Pay Procedures Apply)
• Distribution of DD Form 1155 for Foreign Merchandise. (Fast Pay Procedures Do Not Apply)
• Distribution of Special DD Form 1155. (Fast Pay Procedures Apply)
• Distribution of Special DD Form 1155. (Fast Pay Procedures Do Not Apply)
• Document Distribution -Continued
• Distribution of DD Form 1348 and DD Form 1348-1

Appendix V Ship's Store Management Objective

• Operational Analysis Report
• Ship's Store Management Report
• Memorandum for Ships Store Management Report
• Drink Vending Machine Operation
• Ships  Store  Management  Report
• Ship's Store Management Report -Continued
• Ships  Store  Management  ReportContinued
• Cash Collection
• Receipts and Pricing
• Safety, Security, and Material Discrepancies

Appendix VI References

• References -Continued

Index Administration--Commissaries

Index Commissaries--Journal of Reciepts

Index Laundry Schedule--Meter Readings

Index Navy  Resale  and  Services  Support  Office--Procurement

Index Procurement--Receipts and Expenditures

Index Receipts and Expenditures--References

Index Reimbursement  for  Personal  Property--Tobaco Products

Index Vending Machine Supervision--Work Schedules

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