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associated with your produce department opera-
tion, you will acquire the best answers through
NAVRESSO assistance. Produce Merchandising
Association techniques are being taught regularly
in NAVRESSO workshops. Contact NAVRESSO
for the help that you need.
AUTHORIZED PATRONS
Most of the most important aspects of front
end supervision is dealing with commissary
patrons in an effective, successful, and profitable
way. One of the first responsibilities of com-
missary personnel at the front end is to verify that
all persons who enter the commissary to make
purchases are authorized customers.
Definitions
As discussed earlier in this chapter, it is the
responsibility of the commissary to make certain
that all persons who make purchases in the com-
missary identify themselves as authorized patrons
or agents of authorized patrons. The commissary
does not issue or approve any type of purchase
credentials. Similarly, the commissary is not
authorized to issue any type of guest entry
documents. The definitions for authorized patrons
and agents are contained in the Armed Services
Commissary Store Regulations (ASCSR). In some
cases concerning definitions of authorized
patrons, other Naval Military Personnel Com-
mand instructions may apply. Authorized creden-
tials, as such, are listed in your ASCSR.
Regulations governing reservists and dependents
of reservists are also contained in the ASCSR.
You should consult this publication whenever you
have any doubts concerning authorized com-
missary store patrons. It goes without saying that
you should follow these regulations to the letter.
Pass Desk and Identification Checks
A pass desk or booth should be installed at
the entrance of every commissary. It is here that
you or one of your pass desk attendants can
identify each person seeking entry as an
authorized patron, an agent of an authorized
patron, a dependent, or a visitor. Instruct your
pass desk attendants to examine all purchasers
credentials so that your staff can recognize that
the credentials are acceptable. Instruct your staff
to take special care in making sure that
purchasers credentials have not expired or been
altered in any way. Whenever altered or expired
credentials are presented, your pass desk
attendants should follow the procedures that have
been established by the host command to deal with
these problems. Normally, the credentials should
be confiscated and receipts should be given if they
are requested by patrons.
At all times, you should maintain strict con-
trol over the entrance and exit of visitors to the
commissary. Remember, visitors are persons who
are recognized by commissary management as
persons other than authorized patrons and com-
missary employees on duty. Make sure that your
visitors are logged in and out. You should also
issue serialized badges identifying the types of
visitors. Types of visitors for which you will want
to prepare special badges include vendor repre-
sentatives and vendor stockers. Any baggers you
may employ should be issued visitor or bagger
badges. For all other authorized, official visitors,
such as representatives from NAVRESSO, you
should issue badges marked Official Visitor. The
information in the visitors log should include the
name, the purpose of the visit, the serial number
on the badge, the date, and the times logged in
and out.
To allow for ready identification of store per-
sonnel, all store employees should wear easy-to-
see clip-on identification cards. You should
encourage the use of these cards in all cir-
cumstances. Employees who are stationed at the
store entrances for the purpose of checking
identification credentials should be prominently
identified as commissary personnel. These
employees should be carefully instructed in all
matters involving procedures for checking
identification, giving refunds, cashing checks, and
answering questions concerning the location of
rest rooms, layout of the sales floor, and other
general information they might be asked to
furnish to patrons. Just as in any other sales
operation, the persons who are assigned these
responsibilities and who occupy visible jobs must
project an image that reflects positively on the
commissary. Since these people are the patrons
first contact with the commissary, these employees
must always exhibit a demeanor and an
appearance that represent the commissary store
in a favorable light.
AUTHORIZED TENDER
With the exception of charge sales, all com-
missary patrons must use certain authorized forms
of tender in exchange for purchases as cash. The
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