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Going to sick call
Obtaining information on educational
opportunities
Receiving dental assistance
Being processed for reenlistment
Mailing a package at the ship’s post office
Checking out a book in the library
Submitting a leave request
The following are some instances in which
dependents are customers:
Receiving medical care
Arranging for shipment of personal property
Shopping in the Navy Exchange
Attending the theater
Using the swimming pool
The list could go on and on, but these examples
show that everyone may be a customer several times a
day. Other terms may be interchanged with the term
customer. Client, for example, refers to anyone for
whom a service requiring some degree of confidentiality
is provided. Patient usually refers to someone for whom
a health service is provided. The term customer merely
refers to a person for whom a general service is
provided.
CONTACT POINT
Contact point is, very simply, the physical location
to which a customer goes to obtain a service. Some
examples of contact points are as follows:
Sick bay
Dining facility
Post office
Ship’s store
Legal service office
Ship’s office
Personnel office
Disbursing office
These points are manned by the persons who
provide direct services to customers. Indirect services
provided by other ratings pertain more to the operation
of the ship or activity and are not necessarily performed
at a contact point. The following are examples:
The MM or FN operating the evaprators to
provide fresh water
The BM or SN who keeps the liberty boat in
operational condition
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