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SHIPPERS.– Review shipping lists. Make note of
any identified attrites and overall attrition problems.
Compare recruit training center (RTC) and delayed
entry program (DEP) attrition percentages to the rest of
your zone and Navy recruiting district (NRD).
RECRUITER QUALIFICATION
STANDARDS.– Review RQS status of all personnel
and determine training needs.
KIT ERROR FEEDBACK REPORTS.– Review
the past month’s kit error feedback reports. Look for
any recurring errors with special emphasis on those that
delayed applicant processing.
STATION VISIT SHEETS.– Most districts
provide a station visit sheet to make notes on planned
and accomplished activity at each station visit. A
sample station visit sheet is provided in figure 9-1.
Notice that all items are not checked on each visit. The
form merely provides a guide. Lines are left open for
additional requirements. You may want to circle or
highlight items you plan to check on the visit sheet
before you arrive at the station. You should make two
copies of the completed visit sheet-one for the RINC
and one for your records. Review past station visit
sheets to remind you of follow-up items.
Take Appropriate Materials
Conduct a mental checklist to make sure you are
taking all needed materials. You are setting an example
when you visit. Make sure you are prepared.
CONDUCTING YOUR STATION VISITS
Every station visit will be different. The personnel
are different and the requirements are different. The
following paragraphs, however, apply to all visits.
Be On Time
Timeliness is essential for station visits. Arrive and
depart on schedule. RINCs need to be able to plan their
time. You need to set an example.
Look Through Prospect’s Eyes
As you enter the station, look around as a prospect
might. What image of the Navy is being projected?
The physical appearance of the office will probably
give you a clue to other aspects of the station operation.
Set Some Rapport
Set some rapport before you get down to business.
Take a few minutes to greet each recruiter as well as
the RINC. Take an attitude check, be upbeat, and then
get on with your planned visit.
Control Phone Use
Your station visit is planned training time for the
RINC. That time belongs to the RINC you are visiting.
Do not allow others to steal it away. You should have
a policy in your zone that restricts phone calls during
scheduled training time, unless they are emergencies.
Don’t Dethrone the RINC
Ask the RINC which desk you should use. We
work hard at encouraging station ownership. When
supervisors come in and immediately take the RINC’s
desk, they are subtly taking over that ownership. You
are there to train, not to assume the watch.
Follow Your Plan
Don’t be easily sidetracked. Follow your plan. If
the RINC has additional requests for assistance, weigh
them against what you have planned. If you have
planned to check items of concern, do that first. Then,
if time allows, add the RINC’s requests. Otherwise,
work out a schedule to provide the RINC’s requested
assistance later.
Recognize That You Are an Interruption
Leave when you have-completed your objectives.
Save all day visits for when you are concerned about
overall station operation or have a specific reason.
Catch Them Doing Something Right
Look for things you can commend the RINC and
recruiters on. Sometimes we get so caught up in
looking for ways to improve, we forget to let them
know what they are doing right. Being a “good finder”
will make them more receptive to the ideas you have
for improvement. It also can help remind you to pass
on the ideas that are working to other RINCs.
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