| |
conducted, the 2-month requirement starts over. The
production inspection may be used by the ZS as a
management tool. It also may be used for reference by
inspectors and trainers. Corrective plans are developed
by the responsible ZS in concert with the RINC of the
inspected NRS. Corrective plans should be directed at
the major cause(s) of production problems. Production
inspections take priority over all other types of
inspections.
YOUR ROLE AS THE INSPECTOR
You may be called upon to conduct a production or
periodic inspection in another zone. You undoubtedly
will need to perform turnover inspections. Before any
inspection, we must adopt a certain mind-set.
Remember the purpose of the inspection program-to
identify deficiencies so they can be corrected. You may
want to approach each type of inspection a bit
differently. Production inspections, by their very nature,
are more serious than a periodic or turnover inspection.
The goal, however, is still to find ways to increase
productivity and efficiency. Use the MITT inspection
checklist. If you find something that doesnt look right,
ask questions. Remember you are inspecting the billet
and not the person. You want to refrain from any
personal attacks on the RINCs and be sure not to
countermand anything their chain of command may
have required. Never argue; keep your demeanor
pleasant but professional. Try not to editorialize. The
inspection is for facts, not opinions. Look at the entire
system as you inspect. Isolated errors do not always
indicate a problem. Overall, you want to be helpful.
The way you communicate your ideas to the RINCs
will determine how much they decide to take on board.
YOUR ROLE AS THE INSPECTEE
Everyone takes their turn as the recipient of an
inspection. Look on it as an opportunity to shine and
possibly learn some new ideas that will help your
recruiters become more successful. Keep an open mind.
We advise those inspecting not to personalize the
inspection. When you are being inspected, the reverse
is true. The inspection is a reflection of the job you do
every day. Take it personally. If mistakes are found,
systems are discovered to be dysfunctional, or any
discrepancies are noted, take the responsibility. Whether
you are the RINC or the ZS, take the rap. On the other
hand, if you feel a discrepancy is being unduly written,
speak up. If you can show the inspector the discrepancy
does not exist, he or she will normally remove it from
your report. Again, the way you communicate will go
a long way in finding an open mind. Dont argue.
Simply present your case professionally. Review the
MITT inspection checklist before you are inspected. Try
to have as much of the information the inspector will
need readily available. If possible, lay out reports, logs,
and other inspection items on a table or desk where you
want the inspector to work during his or her stay. Greet
the inspector as a shipmate instead of the enemy.
Rememberyou too, will have to till the role of
inspector at some point.
INSPECTION REPORTING AND
TRACKING
Original inspection reports are maintained at the
NRS for 3 years. ZSs should maintain the original ZS
inspection report in their office. Copies of all inspection
reports are sent to the CO via the chain of command for
review. The EPO will maintain the copy on file at the
NRD for 3 years. The CR makes sure corrective action
plans are developed by the appropriate supervisors to
correct problems and deficiencies noted during all NRS
inspections. There is no required format for the
corrective action plan as long as it is written and
implemented. Supervisors may want to make a formal
POA&M or simply a written plan to correct the
deficiencies. All personnel involved with the corrective
action should receive a copy of the plan. Make sure all
concerned understand their responsibilities and the
overall goal of the corrective action plan. ZSs initiate
inspection report discrepancy tracking sheets listing the
discrepancy number and the date corrected and submit
them monthly to the CR until all discrepancies have
been resolved.
ZONE PRODUCTION AND
PLANNING MEETINGS
Zone production and planning meetings fulfill a
variety of purposes. Training, production review, and
goal setting can all be accomplished at the meeting,
They provide an excellent time to give public
recognition. The meetings can be used for group
problem solving and provide an increased opportunity
for team building. All major sales forces have some sort
of meeting or conference to discuss production,
planning, and generally stir up the fires of motivation.
These meetings are especially important because
recruiters are scattered around. Enthusiasm and
momentum can often be reclaimed as the result of
getting together with a group of ones own. Effective
meetings are well-thought-out and follow set rules and
agendas. Well cover those considerations, your role as
9-5
|