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f. Refunds: “If you buy defective merchandise in this store, here is what
the ship’s store will do:
If the defective merchandise is covered by a manufacturer’s
guarantee and that guarantee is still in effect, bring the item
back and we will refund your money.
If the defective merchandise is not covered by a manufacturer’s
guarantee and if you have bought the item within the last 30
days, bring it back and we will refund your money.”
g. Cigarettes: “Warning: the Surgeon General has determined that
cigarette smoking can be hazardous to your health.”
4. MERCHANDISE
a. The 100-percent in-stock position for those basic items listed in the
current Merchandising and Stocking Guide for Ship’s Stores (NAVRESSO
Pub 81) plus other high demand items as indicated by the ship’s individual
sales experience.
b. Perishable items (such as candy, cigarettes, cigars, film, etc.) are
in a fresh, saleable condition.
c. Items temporarily out of stock should be identified by proper signs
at shelf locations.
d. Special order service available and convenient.
e. An adequate range of products of special interest to black customers
will be stocked.
5. PUBLICITY
a. Plan of the Day and ship’s newspaper are used to publicize sales.
b. Bulletin boards maintained current.
6. PRICING AND MARKDOWNS
a. Price list is prominently posted in the immediate area of the retail
store, if appropriate.
b. Selling price is clearly marked on each item shelf or bin, as appropriate.
c. Markdown plan is established to ensure action at the most
advantageous time, considering such factors as peak-selling season, end-of-
season clearance, special events, etc.
d. Markdowns taken on all merchandise soiled or damaged.
e. Markdowns are made available on an equal basis to all customers with
no special consideration to any group of customers.
f. Voluntary price reductions and off-invoice buying allowances passed
on to customers to extent feasible.
7. DISPLAY
a. Exterior display windows fully used and properly signed to present
attractive and effective merchandise displays. Displays changed frequently
to stimulate customer interest.
AIII-2
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