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1. GENERAL
APPENDIX III
SHIP'S STORE OPERATION
Appendix III is published to outline the standards of customer service
that normally may be expected from the ship’s store. These standards should
be used by type commanders, commanding officers, supply officers, and ship’s
store officers when evaluating the effectiveness of a ship’s store operation
in terms of services offered to customers.
In order to make a realistic evaluation, the officer must take into con-
sideration the facilities, equipment, space, and personnel available to the
individual ship’s store operation and match these capabilities with the
standards set forth here. If a ship does not possess the capability to meet all
or part of any standard, its performance should be evaluated as if that
standard or portion did not exist. At the same time, continuing action must
be taken by all levels of command to upgrade the capabilities of all ships to
meet these standards.
a. The ship’s store is located in an area readily accessible to the crew and
troops.
b. A suitable display area is provided.
2. HOURS OF OPERATION
a. Prominently posted.
b. Visible from exterior.
c. Forty-two sales hours per week (underway).
d. Twenty sales hours per week (in port).
e. Customers allowed a minimum of 15 minutes after closing to conclude
shopping (walk-in stores only).
f. Customers notified at least 1 week in advance of all store closings and
changes in store hours.
g. Hours set to provide the entire crew an opportunity to shop.
h. Staggered hours for different stores to provide service after working
hours.
3. POLICY SIGNS
a. Policy signs should be prominently posted in the retail store for
customers to see.
b. Checks: “Personal checks will be accepted up to amount of sale.”
c. Availability of merchandise and services: “In order to better serve you,
we solicit your comments on items carried and services offered. Drop a note
in the suggestion box. The ship’s store officer will give it personal attention.”
d. Special orders: “Special orders may be made through the ship’s store
for authorized merchandise not carried in stock.”
e. Profits: “All profits go to the Recreation Fund.”
AIII-1
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