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Learning Objective:
Identify
the barbershop space
requirements and the importance
of customer service.
4-43.
Which of the following actions
by the barber could cause a
poor relationship between the
barbershop and the ship’s crew?
1.
Answering the phone using
military courtesy
2.
Showing no favoritism
between customers
3.
Opening the barbershop late
4.
Attending to complaints of
customers
4-44.
While servicing a customer in
the barbershop, which of the
following actions should you
AVOID?
1.
Carrying on a conversation
with another barber while
cutting a customer’s hair
2.
Discussing family problems
with the customer
3.
Criticizing another barber
in front of a customer
4.
All of the above
4-45.
The barbershop should plan
services so quality and prompt
customer service is given to
every individual.
To do this,
how often should the barbershop
plan to give a haircut to each
crew member?
1.
Once every 7 days
2.
Once every 2 weeks
3.
Once every 10 days
4.
Once a month
4-46.
How much time should be allowed
for each barber to service one
customer?
1.
10 minutes
2.
15 minutes
3.
20 minutes
4.
30 minutes
4-47.
The barber should control the
atmosphere within the
barbershop by keeping the air
at what temperature?
1.
60°F
2.
65°F
3. 70°F
4.
75°F
4-48.
When the barbershop is equipped
with more than one barber
chair, how far apart should the
barber chairs be spaced?
1.
5 ½ to 6 feet
2.
4 ½ to 5 feet
3.
3 ½ to 4 feet
4.
2 ½ to 3 feet
4-49.
How many barber chairs should
be available for a ship with
900 personnel attached?
1.
One
2.
Two
3.
Three
4.
Four
4-50.
When, if ever, should a
separate barbershop be provided
on ships that carry troops?
1.
When deployed overseas
2.
When one barber chair is
required for the troops
3.
When two or more barber
chairs are required for
the troops
4.
Never
4-51.
A barber standing for several
hours at a time can put added
stress on the body.
Which of
the following rules should the
barber follow to help relieve
some of the added stress?
1.
Keep the stomach held in
2.
Keep the shoulders back
3.
Carry the weight of the
body on the balls of the
feet
4.
All of the above
Learning Objective:
Explain
the procedures for scheduling
appointments in the barbershop.
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