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cause a bad relationship between the barbershop
and the ship. DO NOT do the following:
Criticize other barbers in front of
customers
Use profane language
Become sarcastic with unpleasant cus-
tomers
Accept tips
Use poor barbering practices
Be careless in sanitation practices
Smoke in the presence of customers
Discuss personal problems with customers
Lounge on arms of chairs or furniture
Play the radio too loud
Carry on a conversation with someone
while serving a customer
Open the barbershop late
Have poor personal hygiene
SCHEDULING APPOINTMENTS
The purpose of scheduling appointments
aboard ship is to provide better service to the
customers. Shipboard personnel should receive a
haircut once every 2 weeks; therefore, the schedule
should be made with this factor in mind. Other
factors that need to be considered areas follows:
Number of personnel aboard
Number and competency of each barber
Daily workload of each barber
Space available for patrons to wait (usually
no more than two should wait for each
barber)
A barber can usually give a satisfactory haircut
in 20 minutes. Therefore, if busy all the time
during a 7-hour work period, the barber can give
21 haircuts. The barber needs time for personal
hygiene, sterilizing barbering instruments, and for
helping with general shop sanitation—to say
nothing of rest periods and the noon meal.
The two systems recommended for scheduling
appointments for the barbershop are the
appointment system and the division schedule.
APPOINTMENT SYSTEM
Appointment schedule sheets are marked off
for a definite number of haircuts for each barber
during the day. Every barber keeps his or her own
sheet and posts it the day before the time the
haircut is to be received or early in the morning
on the day customers apply. There is a space for
the signature of each customer opposite the
appointment time selected.
The appointment system works fairly well,
although on occasions customers fail to report for
appointments and throw your schedule off.
Occasionally, an unclaimed period may be
claimed by another customer. If you experience
too much difficulty with broken appointments,
you can report their names to the responsible
division officer.
The customers who make what they think are
proper appointments and find no barber to serve
them are understandably upset. Make sure the
procedures you follow are well known by the cus-
tomers and are followed explicitly by all barbers.
DIVISION SCHEDULE
The division schedule allows a definite number
of hours during which personnel in a particular
division may receive service in the ship’s barber-
shop. The division petty officer controls the sched-
uling of appointments and sends a certain number
to the barbershop at a time. This method of sched-
uling prevents broken appointments, but it is gen-
erally not preferred over the appointment system.
The barbershop supervisor should save all the
appointment sheets for at least 2 weeks just in case
someone complains about not being able to get
a haircut because of full appointments. This
protects the barber in the case of someone failing
an inspection and claiming he received a haircut
in the shop when he did not.
BARBERSHOP SPACE
REQUIREMENTS
The barbershop should be a pleasant space to
enter. The air within the barbershop should
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