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The DOD agrees to:    Arrange and pay for military mail transportation from overseas facilities to/from U.S. gateways and between overseas military facilities located within the same geographical area.    Appoint mail clerks who are qualified to perform postal   duties,   have   been   issued   uniform identification cards, and have no record of any crime  involving  theft,  moral  turpitude,  or  have not  been  disciplined  for  any  actions  reflecting unfavorably upon their integrity.    Not accept collect on delivery (C.O.D.) mail for delivery at MPOs.    Assume financial liability, under military claims procedures,  for  the  loss,  damage,  theft,  wrong delivery,  or  rifling  of  accountable  mail  by  a military or civilian mail clerk employed by the DOD.    Assist  the  USPS  in  surveying,  inspecting,  and auditing military postal facilities. The USPS agrees to:    Provide    inbound    and    outbound    mail transportation between the postal concentration centers and military or commercial air or surface carriers.    Provide equipment necessary for the operation of   MPOs;   to   also   provide   supplies   and accountable   equipment   without   charge. Non-accountable  equipment  is  to  be  furnished on a reimbursable basis.    Neither accept nor forward to MPOs any C.O.D. mail.    Relieve custodians of postal effects (COPEs) of responsibility  for  the  amount  of  the  invoice  of any shipment of stamps or stamped paper lost in transit as a result of a casualty.    Furnish  office  space  for  related  military  postal liaison units at USPS facilities centers. This  is  just  a  small  amount  of  the  USPS/DOD postal agreement.   USPS Publication 38 contains the entire agreement. TYPES OF MAIL AND POSTAL SERVICES As  you  will  see,  the  types  of  mail  and  postal services provided by a military post office (MPO) are very similar to those provided by a civilian post office. Because  you  may  have  just  begun  providing  postal services, some postal terms in this NRTC may be new to  you.   Whenever  you  see  a  postal  term  and  do  not understand  its  meaning,  go  to  appendix  2,  “Postal Terms,  Abbreviations  and  Acronyms,”  of  this  NRTC and study the term’s meaning.  By doing this, you will gain an understanding of the postal terms needed to get the  most  benefit  from  this  manual. For  example, chapter 4, “Domestic Mail,” will discuss the types and classes of mail accepted by the military postal facility and chapter 5, “Special Services,” will discuss special postal services such as insured mail.  You will need to understand   all   of   the   terms   to   understand   the discussion. Q1-1. What is the basic mission of the Military Postal Service? Q1-2. What official has been designated as the single manager for postal matters for the Department of Defense? Q1-3.  What  publication  should  you  consult  for  an in-depth look at the postal agreement between the  Department  of  Defense  and  the  United States Postal Service? Now turn to appendix 1 to check your answers. SERVICE COMMITMENTS Learning  Objective:  Recall   the   service commitments  of  the  MPS  regarding  customer service and customer information. The  goal  of  the  Military  Postal  Service  is  to provide, as a minimum, a level of service equal to that provided  by  the  USPS  to  the  civilian  sector  in  the United States. All the classes of mail handled by a civil post office are also handled by military post offices.  This includes both official and personal mail.  Official mail is a vital link in a command’s chain of communications, and the manner  in  which  you  process  personal  mail  affects morale.   Therefore, it is important that outgoing mail (official  and  personal)  is  dispatched  as  quickly  as possible,  and  incoming  mail  delivered  promptly  to departments, commands, and individuals.  As you can see,  you  are  placed  in  a  key  position  in  a  major communications  operation.   Other  services  you  will provide include acceptance of articles for mailing, the selling and cashing of money orders, and the selling of stamps  and  postal  stationery  items. Also,  various 1-3

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