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Be knowledgeable, well informed, and
interested in helping customers with their postal
needs
Provide prompt, alert, and efficient service to
each customer
Provide competent and correct information on
all inquiries
Give polite referral to another window or
individual, when necessary, to provide the
service requested
Give the departing customers a sense of your
willingness to help serve their needs
Refer all disagreements to your supervisor
CUSTOMER INFORMATION
Military postal clerks should make sure that
information used by customers on a day-to-day basis is
readily available. An adequate supply of the most
current copies of the following items should be on hand
or posted for customer use:
USPS Publication 2, Packaging for Mailing
USPS Publication 65, National Five-Digit ZIP
Code and Post Office Directory
USPS Poster 123-L, Postal Rates and Fees
USPS Poster 39, The Postal Customers Bill of
Rights
USPS Poster 74, Packaging Pointers
USPS Form 43l4-C, Consumer Service Card
Example of a properly completed change of
address card
Example of a correct mailing address to be used
by personnel served
Hours of operation
Mail collection/closeout times
Customs declarations information
Mailing dangerous materials notice
You need only post or supply those publications,
forms, and posters that are commonly used. Some of
this information will be included in your standard
operating procedures (SOP); see appendix 3.
Q1-4.
What is the standard of service goal of the
Military Postal Service?
Q1-5.
To what USPS publication should you refer
when explaining service commitments to a
postal customer?
Now turn to appendix 1 to check your answers.
POSTAL FACILITIES
Learning Objective: Describe the purpose
of the various postal facilities and the
services provided.
As previously stated, the function of the MPS is to
operate military post offices where needed by the
military services and in areas where the USPS does not
operate.
Functions performed by activities that
support the MPS and MPS facilities range from acting
as a liaison and providing mail routing information to
the USPS (for the processing and distribution of mail
only) to mail processing, distribution, and postal
finance services in support of the units they serve.
JOINT MILITARY POSTAL ACTIVITIES
The Joint Military Postal Activities (JMPAs)
(Atlantic and Pacific), (JMPA-ATL located in New
York, NY) and (JMPA-PAC located in San Francisco,
CA) act as the single point of contact for the MPSA
with the USPS at the designated commercial airport
gateways. The JMPAs perform the following critical
functions:
Provide liaison services for DOD components
and their major subordinate commands with
local and regional post offices, customs officials,
and commercial/military transportation
officials.
Provide detailed and timely information to local
USPS officials to facilitate processing, routing,
and dispatching of MPS mail.
Collect, assimilate, and report on factors
affecting mail movement to and from the
CONUS gateways; identify major problem areas
and adverse trends; and resolve problems with
local and regional USPS officials.
Naval mobile units and overseas activities use the
fleet post office (FPO) address assigned to the ship,
unit, or activity depending on the gateway location.
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