| |
They strike out again. They demonstrated neither
equality nor fairness in dealing with customers.
Excessive use of profanity is generally considered
a vocabulary weakness. The use of profanity by Brush
and Christmas did not improve communications; as in
most cases, it impaired it. They might have felt that the
use of profanity strengthened or emphasized the
thoughts or ideas they were expressing, or profanity may
have become a speech habit that they used without being
aware of it.
The information given to SN Boate may have been
correct, but they made no effort to convince him. They
only intimidated him into accepting it. PO Seaman will
need quite a bit of information before he completes his
first transfer with dependents and personal effects, but
no doubt he will seek it elsewhere.
PO Door was shirking his responsibility for carrying
out his assignments, and LPO Brush was lax in carrying
out his supervisory responsibility of following up on the
work assignments he had made.
An interesting conversation during a personal call
is not sufficient reason to delay answering the phone
until after the sixth ring. PO Seaman had made at least
two trips to the personnel office and would have to make
a third to find out what his detachment date would be.
As contact point representatives, they have very
little in their favor on this item. SN Boate would rate
them very low, and PO Seaman probably would say that
they are pretty good at making excuses.
Their only interest in SN Boate was ridding
themselves of him and his problem. Both displayed a
lack of interest and concern for his desire to choose a
rating. PO Door did not consider it necessary to prepare
PO Seaman’s orders immediately—he felt he had plenty
of time. He failed to recognize that the Navy member
had responsibilities outside of the Navy. Advance
planning is required when a service member has
dependents to be relocated—dates are all-important to
this planning.
2-8
|
