l l l l l l Minutes of BQ advisory committee meetings Suggestions or complaints and the action taken on  them Projected  BQ  improvements BQ  improvements  accomplished New  residents Ideas  to  improve  living  standards  or  solve problems HANDLING CASH.— Your duties may involve handling cash receipts at the front desk. Any funds entrusted to your care must be handled strictly according to  the  established  procedures  without  taking  any shortcuts. This reduces the chance of error or shortage. As a cashier, you are held responsible for all funds in your  custody.  You  are  more  likely  to  be  involved  with collecting   cash   for   service   charges.   These   duties normally  include  the  following: l l l l l l Obtaining  and  counting  the  change  fund Operating  the  cash  register Receiving payments and making change Cashing checks (if authorized) Counting  cash  receipts Preparing  the  daily  activity  record Change Fund.— A change fund is an amount of money advanced to a cashier for use in making change. Each cashier signs a receipt for the total value of the change  fund  and  is  responsible  for  it.  It  is  very important, therefore, that you count the change fund before signing for it to make sure no error has been made. The  cashier  normally  receives  the  change  fund before going on duty and returns it with the receipts when relieved. When the change fund is passed to a relieving cashier instead of being turned in with the cash receipts,   the   relieved   cashier’s   cash   receipt   is documented   on   the   Daily   Activity   Record, NAVCOMPT  Form  2211  (fig.  10-5).  Since  the  change fund is actually passed on to the relieving cashier, this fund is said to have “revolved.” The Cash Register.— Cash registers are normally used at each front desk location where the collection of money is a regular, daily occurrence. The use of a cash register  is  particularly  desirable  when  written  records are not made of each transaction. When a cash register is not available or its use is not practical, a cashbox or drawer  may  be  used.  The  following  discussion  applies to the use of cash registers. However, part of it also applies, with modifications, to the use of a cash drawer or cashbox for cash transactions. A cash register should give years of service if it is not  mistreated. Operating  characteristics  of  the different makes and models vary widely, but most of them  perform  the  same  function. In addition to keys for recording the amount of the transaction,  special  keys  may  be  provided  to  indicate cash sales, paid out, and no sale. When more than one cashier uses the same cash register, special keys can be used  to  identify  the  cashier  handling  the  transaction. One of the more important functions performed by the cash register is the accumulation of totals provided by its registers.   Normally, a register is provided for each special key plus a grand total register. The registers are concealed by a locked cover that can be opened only by a key retained by the person designated to read the register. The register totals are gained by unlocking the cover and reading them visually or by printing out the totals on cash register tape. A key also is provided to lock the cash register. This key should be held by the cashier. Whenever the cashier must leave the vicinity of the cash register, it should be locked.  This  will  prevent  access  by  unauthorized persons. The cash drawer of an empty cash register should always be left visibly open. Special compartments are provided in the cash drawer for the various denominations of coins and bills. You   may   use   whatever   sequence   you   prefer   in distributing coins and bills in the compartments, but be consistent. Also, different denominations of coins or bills should not be mixed in one compartment. If the coins and bills are mixed, making change will be more complicated and the chance for error will be increased. When new bills are received, a corner should be turned down  on  each  bill  to  prevent  them  from  sticking together.  Checks  and  large  bills  may  be  placed  in separate  compartments  or  beneath  the  tray  of  the  cash drawer. Payments and Change.— As a cashier, you should develop correct habits for handling payments from patrons. You should use the following five steps when handling any cash transaction: 1.  Count  all  money  you  handle  carefully.  This includes the change fund, the money you receive from customers,  and  any  additional  change  you  receive during the watch. 10-12