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l RTC Dispatch Report. This is a weekly report
of all RTC PRO-Navy referrals sent by station and
zone. Be cautious when analyzing these leads. Stations
that work their DEP personnel vigorously for referrals
before they ship may not receive many RTC leads or
may have already contacted those that they do receive.
l Newspaper/Advertising Tracking Report. This
is a monthly report generated by the LTC, The report
lists all ads, number of times run, responses, and costs
figured per qualified interested lead and contract, The
LTC must make sure advertising is cost-effective. If
you request ads be run in specific papers, the LTC will
check for past productivity of advertising before placing
new ads.
l Direct Mail Tracking Report. This is also a
monthly report. It details direct mail efforts and figures
cost per lead and contract for effectiveness tracking.
National Leads
The Navy Opportunity Information Center (NOIC)
is a prime source of leads. The NOIC is a computerized
lead fulfillment system that answers inquiries sent in
response to national advertising in magazines, direct
mail, public service, take-one cards, and all advertising
with the NOIC reply address. The NOIC processes all
inquiries made in response to advertising via the
toll-free telephone number, 1-800-USA-NAVY. The
NOIC prescreens leads for the recruiter based on
information available on the response card. This
information is usually limited to name, address, and
phone number. Each prospect is sent literature and a
personalized letter within 24 hours by return mail. The
local recruiters NRS address, phone number, and the
hours of operation are included in this letter. The
prospect is invited to contact the recruiter for further
information. At the same time the letter and literature
are mailed to the prospect, the NOIC will send the
prospects name to the recruiter on a 5 by 8 prospect
card and to the NRD LTC by computer modem. If the
inquirer has checked Call me on the reply card, a
special notation prints out on the prospect card. The
NOIC helps eliminate undesirable leads by rejecting
invalid responses. Pranksters who use names of
well-known public figures or multiple responses from
an individual using the same address are also rejected.
Additionally, names may be eliminated by the recruiter
by sending in a name deletion form to the LTC.
NATIONAL LEAD TRACKING SYSTEM. The
National Lead Tracking Systems (NALTS) is the
system used to track NOIC leads. The NALTS is a
management tool designed to measure and improve the
quality of nationally produced leads and to help you
make goal. The only source of information for
evaluating NOIC leads is the recruiter completed
NALTS feedback card. This card is attached to every
prospect card generated by the NOIC. The NALTS is a
full loop follow-up system. Recruiters must return every
NALTS card to the NRD LTC within 30 days. The
LTC verifies each card for accuracy and updates the
NOIC computer files via the NALTS Electronic
Transmission (NET) system. Before returning the
NALTS card to the LTC, recruiters must be sure a final
disposition is provided for the lead by answering
question 2, 3, or 10. Otherwise the lead is considered
an open lead and cannot be processed. If the NALTS
card is not returned on time, it is considered overdue
and this is noted on a report to the CR. If after 105
days the NALTS card is still outstanding, it is
considered delinquent. After 136 days the lead is
automatically closed out.
NOIC NALTS REPORTS. As part of the NALTS,
the NOIC generates a series of weekly and monthly
management reports that detail lead status and compare
NRS/NRD/Commander, Navy Recruiting Area (CNRA)
performance in following up on national leads.
NOIC Weekly Lead Dispatch Report. The NOIC
Weekly Lead Dispatch Report is distributed to all ZSs,
It is an extremely effective tool to evaluate national
leads follow-up. This report lists all eligible leads sent
to NRSs for the week with the same information that
was shown on the NALTS lead card. Overdue,
delinquent, and force-closed leads are listed as well as
NALTS field reported activities. ZSs should carry this
report on station visits for eligible lead follow-up and
immediately clear any overdue, delinquent, or
force-closed dispositions. Even force-closed leads can
be reopened and given a recruiter-supplied disposition
by returning the NALTS feedback card, a blank NALTS
card with appropriate information applied, or an
accession reporting card.
NALTS Executive Summary. The NALTS
Executive Summary is a management report showing
the performance of each station, district, and Area in
following up national leads. This report reflects total
leads sent to the field since the beginning of the fiscal
year. It specifies those leads working, accessed or not
accessed, and those that have not been reported on
within allotted periods.
The NALTS Executive
Summary details from best to worst performance,
6-12
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