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ASSIGNMENT 1
Textbook Assignment:
“Office Occupations and Management,” chapter 1, pages 1-1 through
1-19.
1-1.
As a PN1 or PNCC you could be
assigned to which of the following
positions?
1.
Personnel officer
2.
Division officer
3.
Examination writer
4.
Each of the above
1-2.
Which of the following individual
provides overall administration,
supervision, and training of
personnel in a personnel office?
1.
The commanding officer
2.
The Personnelman first class
petty officer
3.
The administrative officer
4.
The executive officer
1-3.
Why is leadership so important in a
personnel office, either ashore or
afloat?
1.
2.
3.
4.
1-4. As
Because by using leadership
skills with personnel, they
have very little choice but to
accomplish their jobs
Because leadership allows you
to discipline your subordinates
Because leadership provides the
motivating force for
coordinated effort by all
personnel
Because leadership gives you
the authority and
responsibility to accomplish
your job
a leading petty officer or chief
petty officer, training your
personnel should be one of your
primary concerns. At least how
often should you hold training
sessions?
1.
Once a week
2.
Twice a week
3.
Once each month
4.
Twice each month
1-5.
When the performance of a specific
task is analyzed, with what person
does the quality of product or
service start?
1.
The person performing the task
2.
The supervisor reviewing the
product
3.
The personnel officer
4.
The administrative officer
1-6.
Whose responsibility is it to
provide high-quality customer
service?
1.
Third class petty officers
working at the counter only
2.
Third and second class petty
officers only
3.
Third, second, and first class
petty officers only
4.
Each person in the Navy is
tasked with providing high-
quality customer service
1-7.
Which of the following statements
is correct concerning customer
service?
1.
Officers should always be
treated better than enlisted
personnel
2.
Officers and chief petty
officers should always be
treated better than E-6
personnel and below
3.
All customers regardless of
rate or rank should be treated
with dignity and respect
4.
Civilian personnel should
always be treated better than
officer or enlisted personnel
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