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APATHY
Look at figure 1-12. Do you see how apathy on
your part can present a very discouraging prospect to
your customer? There is little for a customer to do
except hope when faced by someone who just does not
want to be bothered. If you reflect apathy or unconcern
when you respond to a customers needs with a shrug
of your shoulders or convey the message, Who
cares? Whats your hurry? or Whats the
difference? by your attitude, we guarantee you will
provoke a negative reaction on the part of your
customer.
You must keep in mind that, no matter how simple
or unimportant you consider a request, the customer
depends on you to provide a service. There is no
provision for customers to provide their own services,
even if they were able to, and there is no place else for
them to go for the service. Sure, it requires a little effort
on your part to answer a question or look up a
reference, but that extra effort or interest is a mark of
good service.
Apathy is the result of a very negative attitude you
have formed toward life in general or toward your job
or duty assignment. Apathy is difficult to overcome
because an apathetic person has already given up. A
person may become apathetic because of the following
reasons:
Sees no purpose to the job
Has been doing the same job too long
l
l
l
Sees no possibility for advancement or in-
creased responsibility
Is not challenged by responsibility
Has decided against a Navy career and is just
waiting for his or her enlistment to end by not
being a productive member
Such a person is coasting down a dangerous path.
Anyone who is in this position and does nothing to
correct it is shortchanging himself or herself as well as
the customer and the Navy. As a PN, you cannot afford
to allow apathy to take hold of your life and your job.
You can fight and conquer apathy. Do your job as a
PN and do it well!
Most jobs, in or out of the Navy, involve many
hours of routine work for each challenging, interesting
period of work that occurs. Quite often, when we
become dissatisfied with the job we have and long for
another more interesting one, it is because we are
looking only at the routine aspects of our jobs. The best
defense against boredom in a routine job is to develop
a challenge within ourselves. If the job does not
challenge you, then you set the challenge. Set realistic
and attainable goals. Set goals that are worthwhile
and meet them.
Even if your job is nothing more than filing
correspondence in service records or typing page 4
entries, you can be the best at what you do in the
office-until you can prepare yourself for and be
Figure 1-12.Apathy is a deadly sin.
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