55 ASSIGNMENT 8 Textbook Assignment: "Claims and Inquiries," chapter 10, pages 10-1 through 10-23, and "Mail Directory Service," chapter 11, pages 11-1 through 11-26. 8-1. A complaint is an expression of dissatisfaction, discontent, disappointment, or resentment by a postal customer concerning any postal product, service, or postal personnel. 1. True 2. False 8-2. At Navy post offices, the number of mail complaints could be greatly reduced if commanding officers would keep their customers informed of the type of mail service they can expect. This can be done by following which of the following procedures? 1. By the issuance of family-grams 2. By holding predeployment briefings 3. By keeping the customers informed of the expected mail services through plan of the day notices 4. All of the above 8-3. Upon the completion of the PS Form   4314-C, Consumer Service Card, the postal customer should retain what copy? 1. Copy 1 2. Copy 2 3. Copy 3 4.   Copy 4 8-4. The Consumer Service Card file should be maintained in a central location and made up of what copy of PS Form 4314-C? 1. Copy 1 2. Copy 2 3. Copy 3 4. Copy 4 8-5. To report complaints by the mailer of the loss of a domestic ordinary letter, you should prepare what PS form? 1. PS Form 565 2. PS Form 673 3. PS Form 1510 4. PS Form 3812 8-6. Which of the following persons may initiate a PS Form 1510? 1. Mailer 2. Addressee 3. Both 1 and 2 above 4.   The postal officer at the mailing 8-7. In processing an inquiry for the alleged loss of a domestic ordinary letter, you refer to the charts exhibited in what publication? 1. The Domestic Mail Manual 2. The Postal Operations Manual 3. The Administration Service Manual 4. The Department of Defense Postal Manual