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PS Form 542, Inquiry about a Registered Article or
an Insured Parcel or an Ordinary Article, (see figure
10-15) is used in processing international mail
inquiries for the loss
or delay of outbound registered mail
or delay of outbound insured parcels
rifling, damage, or delay of outbound or inbound
ordinary parcels
rifling, damage, or delay of outbound or inbound
ordinary postal union mail
As you can see, PS Form 542 has multiple uses.
Completion of PS Form 542 is self-explanatory; the fee
(if required) is attached to the bottom of the form by
adhesive stamps or by meter tape. Send the completed
PS Form 542 to the appropriate international claims
and inquiries office (ICIO), listed in the IMM. PS
Form 542 is used for international mail only.
CLAIM FOR
INDEMNITY
INTERNATIONAL
REGISTERED, INSURED, AND
EXPRESS MAIL
Learning Objective:
Determine the
requirements for processing a Claim for
Indemnity International Registered, Insured,
and Express Mail.
Most claims for indemnity can only be submitted
after an inquiry has been completed.
Claims for
indemnity relating to international registered or
insured articles must be processed on PS Form 2855,
Claim for IndemnityInternational Registered,
Insured, and Express Mail (see figure 10-16).
Indemnity claims relating to international insured
or registered mail are adjudicated by the international
claims and inquiries office responsible for the country
involved. When an inquiry fee is required attach it to the
upper left corner of PS Form 2855. Normally, a fee will
not be required. PS Form 2855 is composed of five
sections (front and reverse) and completion of the form
is self-explanatory. When a claim is initiated, not all
parts of the form may be required to be completed.
Refer to the IMM and compare the requirements with
your particular case, then have the customer complete
the required sections of the form. After PS Form 2855 is
completed, check the IMM for accompanying required
documents and the address of the appropriate ICIO. PS
Form 2855 should be used for international mail only.
ARTICLES RECOVERED AFTER
PAYMENT
Learning Objective: Recall the procedures
for handling articles recovered after the
payment of an indemnity claim.
When a lost registered, insured, or Express Mail
article is recovered, the payee who received the indemnity
payment may accept the article and reimburse the USPS
for the full amount paid if the article is undamaged. If the
article is damaged, has depreciated in value, or is missing
contents, the payee may accept it and reimburse the USPS
an amount determined by the St Louis ASC.
SENDER’S APPLICATION FOR
RECALL OF MAIL
Learning Objective: Recall the procedures
for processing a Sender’s Application for
Recall of Mail.
With proper identification, the sender or the
sender’s representative may recall mail deposited in
10-15
Mail Type or Service
When to File
No Sooner Than
(From Original Claim Date)
No Later Than
(From Original Mailing Date)
Express Mail
45 Days
6 Months
Insured
45 Days
18 Months
Registered
90 Days
18 Months
Duplicate registered mail and Express Mail claims may not be filed without authorization by the St Louis
Accounting Service Center or the Consumer Advocate, USPS Headquarters.
Figure 10-12. Duplicate claim filing dates.
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