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to transients and customers who are not located
permanently at an installation.
Each piece of hold mail must be backstamped to
indicate the date of receipt. Mail being held is kept in a
separate sortation case, sorted by last name, and
screened at least weekly.
MEMBERS DUE TO ARRIVE
Mail addressed for members due to arrive or for
patrons receiving general delivery service must be
handled as follows:
Hold 15 days past the anticipated arrival date.
For example, if the arrival date is 15 Oct 01, then
hold the mail until 30 Oct 01. If the mail is
unclaimed at that time, but the member is still
expected to arrive because mail is still being
forwarded, (the sender has the same last name as
the addressee, or for similar reasons), then hold
the mail for an additional 15 days or 30 days past
the anticipated arrival date (see figure 11-18).
For example, if you hold the mail until 30 Oct 01
and there are indications that the member is still
expected to arrive, then hold the mail until 15
Nov 01.
NOTE: Mail addressed for general delivery must be
provided priority directory service. Do not hold mail
addressed for general delivery more than 30 days unless
requested by the mailer or addressee.
– If the mail is still undeliverable at the end of
the 30-day period, it will be endorsed
“ATTEMPTED—NOT KNOWN” and
returned to the sender if there is no further
indication that the member is due to arrive on a
later date. For correct endorsements when
returning mail, see table 11-5.
– When the holding period expires, the date the
mail is returned to the sender must be
annotated on the directory service stamp,
which is placed on the back of the mail (see
figure 11-19).
MEMBERS ABSENT WITHOUT LEAVE
(AWOL)
The directory card for each member in an AWOL
status must be annotated with the date the member
went AWOL. This information is normally provided to
the post office by the individual’s unit, or the base
personnel office.
The postal directory section holds mail for
individuals who are in an AWOL status for 30 days.
The holding period begins the day after the individual
goes AWOL. After being AWOL for 30 days, these
individuals become deserters, and at that time, their
mail is handled as follows:
First-Class, and Priority Mail: First-Class and
Priority Mail is returned to the sender endorsed
“MOVED, LEFT NO ADDRESS” (see figure
11-20) with the return date annotated on the
reverse side of the item.
Periodicals: PS Form 3579 is completed, by
marking the box labeled “MOVED, LEFT NO
ADDRESS.”
If publications are endorsed
“Address Service Requested” then endorse
them “MOVED, LEFT NO ADDRESS and
POSTAGE DUE” and return the entire
publication to the publisher with PS Form
3579 attached. Annotate the return date on the
item.
Do not indicate the amount of the
postage due.
Standard Mail (A) bearing the words ADDRESS
SERVICE REQUESTED, RETURN SERVICE
REQUESTED, or FORWARDING SERVICE
REQUESTED; and Standard Mail (B): These
items are returned to the sender endorsed
“MOVED, LEFT NO ADDRESS and
POSTAGE DUE” (see figure 11-21) with the
date of return annotated on the reverse side of the
item. Do not indicate the amount of the postage
due.
REFUSED MAIL
Occasionally letters and parcels are deliverable as
addressed but the addressee refuses to accept them. If
so, the post office will honor the patron’s request. But
there are some conditions that apply when refusing
mail. They are
Accountable mail (e.g., Express, Registered,
Insured, and Certified) must be refused by the
patron at the time of delivery, before receipting
for the article.
Non-accountable mail may be refused at the time
of delivery, or after delivery if it is returned to the
post office unopened.
Patrons must write, “REFUSED” on the front of
the mail, the date the mail was refused, and sign
their name (see figure 11-22). If the addressee
11-20
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