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L
Laundry schedule, best type of, 3-11 to 3-12
M
Management, 3-1 to 3-29
administration, 3-19 to 3-23
correspondence, 3-19 to 3-21
classified information, 3-20
principles of letter writing, 3-20
to 3-21
writing guides, 3-19 to 3-20
files and records, 3-21
disposing of obsolete files, 3-21
maintaining the files, 3-21
organizing the files, 3-21
policy signs, 3-22 to 3-23
procedural instructions, 3-22
publications and directives, 3-21 to
3-22
issuance, 3-22
maintenance, 3-22
procurement, 3-21 to 3-22
stowage, 3-22
customer services, 3-26 to 3-29
evaluating customer services, 3-26
providing responsive services, 3-26
resolving customer complaints, 3-26
to 3-29
loss of or damage to personal
apparel, 3-26 to 3-28
procedure for handling claims,
3-29
establishing work schedules, 3-11 to 3-14
amount of work processed weekly,
3-11
barbershop schedule and appoint-
ments, 3-14
appointment system, 3-14
division schedule, 3-14
best type of laundry schedule, 3-11
to 3-12
capacity of laundry equipment, 3-11
sample laundry schedule, 3-12 to
3-14
size and competence of the laundry
crew, 3-11
inspections and audits, 3-25 to 3-26
fleet accounting and disbursing
centers (FAADCs) audit, 3-25
to 3-26
internal inspection and audit, 3-25
supply management inspection, 3-25
Management—Continued
Maintenance and Material Management,
3-23 to 3-25
Coordinated Shipboard Allowance
List (COSAL), 3-25
PMS schedules, 3-23, to 3-24
cycle schedule, 3-23
quarterly schedule, 3-23 to
3-24
weekly schedule, 3-24
recommendations for overhaul or
repair, 3-24 to 3-25
personnel management, 3-14 to 3-19
assignment of duties, 3-15
fair division of work, 3-15
recognition of responsibilities,
3-15
delegation of authority, 3-15 to
3-16
training your staff, 3-16 to 3-17
effective communication, 3-16 to
3-17
formal training courses, 3-17
on-the-job training, 3-16
rotation of duties, 3-16
your ability as a leader, 3-19
your ability as a supervisor, 3-17 to
3-19
evaluating the work of your
personnel, 3-18 to 3-19
maintaining a suitable span of
control, 3-18
planning a physical layout, 3-5 to
3-6
designing a layout analysis chart, 3-5
to 3-6
using layout analysis charts, 3-6
layout of a retail self-service
activity, 3-6
layout of service activities, 3-6
planning work flow, 3-6 to 3-11
preparing a flow process chart, 3-8
using flow process charts, 3-8 to 3-11
safety precautions, 3-29
ship’s service organization, 3-1 to 3-5
organization charts, 3-2 to 3-5
billet assignment chart, 3-5
combination chart, 3-5
functional chart, 3-3 to 3-4
structural chart, 3-3
organization planning, 3-2
dynamic aspects, 3-2
mechanical aspects, 3-2
principles of organization, 3-2
Meter readings, 6-23
I-3
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