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L Laundry  schedule,  best  type  of,  3-11  to  3-12 M Management,  3-1  to  3-29 administration,  3-19  to  3-23 correspondence,  3-19  to  3-21 classified   information,   3-20 principles  of  letter  writing,  3-20 to 3-21 writing  guides,  3-19  to  3-20 files  and  records,  3-21 disposing  of  obsolete  files,  3-21 maintaining  the  files,  3-21 organizing  the  files,  3-21 policy  signs,  3-22  to  3-23 procedural  instructions,  3-22 publications  and  directives,  3-21  to 3-22 issuance,  3-22 maintenance,  3-22 procurement,  3-21  to  3-22 stowage,  3-22 customer  services,  3-26  to  3-29 evaluating  customer  services,  3-26 providing  responsive  services,  3-26 resolving  customer  complaints,  3-26 to  3-29 loss  of  or  damage  to  personal apparel,  3-26  to  3-28 procedure  for  handling  claims, 3-29 establishing  work  schedules,  3-11  to  3-14 amount  of  work  processed  weekly, 3-11 barbershop  schedule  and  appoint- ments,  3-14 appointment  system,  3-14 division  schedule,  3-14 best  type  of  laundry  schedule,  3-11 to  3-12 capacity  of  laundry  equipment,  3-11 sample  laundry  schedule,  3-12  to 3-14 size  and  competence  of  the  laundry crew,  3-11 inspections  and  audits,  3-25  to  3-26 fleet  accounting  and  disbursing centers  (FAADCs)  audit,  3-25 to  3-26 internal  inspection  and  audit,  3-25 supply  management  inspection,  3-25 Management—Continued Maintenance  and  Material  Management, 3-23  to  3-25 Coordinated   Shipboard   Allowance List   (COSAL),   3-25 PMS  schedules,  3-23,  to  3-24 cycle  schedule,  3-23 quarterly  schedule,  3-23  to 3-24 weekly  schedule,  3-24 recommendations   for   overhaul   or repair,  3-24  to  3-25 personnel  management,  3-14  to  3-19 assignment  of  duties,  3-15 fair  division  of  work,  3-15 recognition   of   responsibilities, 3-15 delegation  of  authority,  3-15  to 3-16 training  your  staff,  3-16  to  3-17 effective   communication,   3-16   to 3-17 formal  training  courses,  3-17 on-the-job   training,   3-16 rotation  of  duties,  3-16 your  ability  as  a  leader,  3-19 your  ability  as  a  supervisor,  3-17  to 3-19 evaluating  the  work  of  your personnel,  3-18  to  3-19 maintaining  a  suitable  span  of control,   3-18 planning  a  physical  layout,  3-5  to 3-6 designing  a  layout  analysis  chart,  3-5 to  3-6 using  layout  analysis  charts,  3-6 layout  of  a  retail  self-service activity,  3-6 layout  of  service  activities,  3-6 planning  work  flow,  3-6  to  3-11 preparing  a  flow  process  chart,  3-8 using  flow  process  charts,  3-8  to  3-11 safety  precautions,  3-29 ship’s  service  organization,  3-1  to  3-5 organization  charts,  3-2  to  3-5 billet  assignment  chart,  3-5 combination   chart,   3-5 functional  chart,  3-3  to  3-4 structural  chart,  3-3 organization  planning,  3-2 dynamic  aspects,  3-2 mechanical  aspects,  3-2 principles  of  organization,  3-2 Meter  readings,  6-23 I-3

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